Refund and Returns Policy

1. Overview

At Pahadi Food, customer satisfaction is our top priority.
We prepare every item with love and care using authentic Uttarakhandi ingredients.
Since our products are freshly made snacks and beverages, returns are generally not accepted once an order is delivered.

However, we do offer refunds or replacements in specific cases as described below.

2. Eligibility for Refund or Replacement

You may request a refund or replacement only if:
✅ You received the wrong item (different from what you ordered).
✅ The product was damaged or spoiled at the time of delivery.
✅ An item was missing from your order.

Requests that do not meet these conditions (like change of taste preference, ordering by mistake, etc.) are not eligible for refund or replacement.

3. How to Raise a Refund or Replacement Request

To initiate a request, please contact our team within 30 minutes of receiving your order via:

📧 thepahadifood@gmail.com
📱 WhatsApp / Call: +91- 870-0377-026

When contacting us, please include:

• Your order number

• A photo or video of the delivered product (showing issue clearly)

• A short description of the issue

Once verified by our quality team, we’ll process your refund or replacement promptly.

4. Refund Process

If approved, your refund will be initiated within 3–5 business days.
Refunds are credited through the original payment method (UPI, card, wallet, etc.).
If you haven’t received your refund after 7 business days, please contact your bank or payment provider.

5. Replacement Policy

• If a replacement is applicable, we’ll arrange a re-delivery of the corrected item at no extra cost.

• Replacement time may vary depending on your delivery location and product availability.

• Replacements are subject to verification and product stock.

6. Cancellation Policy

• Orders can be cancelled only before preparation begins.

• Once the item is cooked or packed, cancellation is not possible.

• If cancellation is approved, a full refund will be processed within 3–5 business days.

7. Non-Returnable Items

Due to food safety and hygiene reasons, the following items cannot be returned:

• Freshly prepared snacks (e.g., Dhindhka, Badeel, Sona Aaloo, Sidku, Indrai, Askali, Chaats etc.)

• Shakes, Squashes, and Coffee

• Combos or customized party orders

• Sweets

8. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your payment account again.

2. Contact your bank or payment provider.

3. If you’ve done all of this and still have not received your refund, contact us at:
   📧 thepahadifood@gmail.com

9. Important Notes

• Refunds are issued only after internal verification.

• We may refuse a refund if evidence of tampering or misuse is found.

• Refund decisions made by Pahadi Food’s management will be final.

10. Contact Us

For all refund, return, or replacement inquiries:

📧 thepahadifood@gmail.com
🌐 https://pahadifood.com
📍 Delhi, India