Terms & Conditions

Effective Date: October 2025
Website: https://pahadifood.com
Business Name: Pahadi Food
Location: Delhi, India

1. Introduction

Welcome to Pahadi Food. These Terms and Conditions (“Terms,” “Agreement”) govern your use of our website, services, and products. By accessing or purchasing from our website, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

2. General Information

Pahadi Food specializes in authentic Garhwali and Kumaoni snacks and beverages, offering traditional flavors from Uttarakhand in a modern, healthy way.

All content, products, and services available on our website are subject to these Terms, our Privacy Policy, and any other rules posted on our site.

3. Eligibility

To use our services, you must:

Be at least 18 years of age or have parental consent.
Provide accurate, current, and complete information while placing an order.
Agree to be responsible for all activities that occur under your account.

4. Product Information

We strive to display our products as accurately as possible, including descriptions, prices, and images. However:

Colors and appearance may slightly vary due to lighting or screen differences.
Prices and availability are subject to change without notice.
All food items are freshly prepared using locally sourced ingredients.

5. Orders and Payments

Orders can be placed directly through our website or affiliated delivery partners.
Payment methods include UPI, Debit/Credit Cards, Net Banking, and Wallets.
All payments are processed securely via trusted payment gateways.
Orders once confirmed cannot be cancelled once preparation has started.

6. Delivery Policy

Delivery times may vary based on location, weather, or traffic conditions.
We currently deliver within specific regions of Delhi and Dehradun.
Customers must provide an accurate address and contact number.
In case of delayed or failed delivery due to customer unavailability, no refund shall be applicable.

7. Refund and Replacement Policy

We ensure quality and freshness in every order.
Refunds are only applicable in case of wrong, damaged, or missing items.
Complaints must be raised within 30 Minutes of delivery with photo proof via email or WhatsApp.
Once verified, replacement or refund will be processed within 3–5 business days.

8. Use of Content

All content on our website—including text, images, videos, recipes, and graphics—is the property of Pahadi Food.
You may not copy, reproduce, or distribute our content without written permission.

9. Intellectual Property Rights

All logos, brand names, and product names are trademarks of Pahadi Food. Unauthorized use of these marks or materials is strictly prohibited.

10. Limitation of Liability

Pahadi Food shall not be liable for any indirect, incidental, or consequential damages arising from:

Use or inability to use the website or services
Delays or failures in delivery due to external factors
Health issues resulting from food allergies (customers are advised to check ingredient details before ordering)

11. Indemnification

By using our website, you agree to indemnify and hold harmless Pahadi Food, its owners, and employees from any claims or damages arising from your misuse of our website or violation of these Terms.

12. Changes to Terms

We may update these Terms from time to time. The latest version will always be available on this page with the effective date mentioned above. Continued use of our website implies your acceptance of these changes.